Beijing, June 5, 2015 /PRNewswire/ -- To meettravelers' personalized travel needs, Capital Airlines launched the G-STAR Private Flight Concierge Service on June 6. By scanning a QR code via WeChat, passengers can have their own personal concierge and enjoy a variety of customized travel services.
Capital Airlines G-STRA Private Flight Concierge Platform Goes Live
With the continued rise in the popularity of travel, more and more Chinese are no longer satisfied with the uniform group travel options and are instead favoring personalized, customized private travel solutions. However, for ordinary travelers who are not "travel pros," how to customize a suitable travel plan and enjoy the best services at the lowest price has become a new challenge. To solve this problem and meet traveler needs,to enhancethe flight travel experience, Capital Airlines launched the G-STAR Private Flight Concierge Service on June 6 to help passengers solve their travel challenges.
The G in G-STAR stands for "Guide", and on the occasion of Capital Airlines’ 5th anniversary, it was introduced within Capital Airlines’ cabin servicefeaturingexperienced star flight attendants serving as “tour guides” on flights, introducing passengers to the travel resources and transportation options at the flight destinations. This helps passengers choose the optimal travel plan immediately upon disembarking. Dressed in distinctive uniforms, the G-STARs share expert and authentic travel information, receiving widespread praise from passengers and becoming a beautiful highlight of Capital Airlines flights.
Capital Airlines’ offline G-STARs wear distinctive uniforms to provide expert travel services
Due to limitations in flight schedules and capacity, the offline G-STARs at Capital Airlines could only provide customized services to a small number of passengers. Recently, Capital Airlines has upgraded G-STAR the service by developing an online program, enriching travel options, connecting all aspects of travel, linking all travel service content, and training star flight attendants with professional instructors. The Capital Airlines G-STAR Private Flight Concierge online service platform allows every passenger to have their own personal concierge.
Capital Airlines G-STAR Private Flight Concierge Serviceis designed toallow passengers to directly communicate online with star flight attendants. Passengers can share their needs, and the star flight attendants will offer rich, professional, and thoughtful travel advice. This includes insights on airline ticket discount patterns to help passengers choose the best times to buy the most affordable special fares; safety tips for flying, reminding passengers to check in or store prohibited items in advance to avoid confiscation during security checks; and, more importantly, travel guide recommendations for domestic and international cities and destinations served by Capital Airlines — what different scenery can be enjoyed at different times, local delicacies and gifts known only to insiders; as well as how to use Capital Airlines miles to purchase or redeem a wide range of gifts. The service can also offer private customized flight attendant experience services for those with a dream of flying blue skies,as well asflight attendant recruitment information and a wealth ofother information,allowing passengers to “chat face to face” with their personal concierge by scanning the Capital Airlines G-STAR Private Flight Concierge QR code for instant messaging and to customize their desired personalized services.
Capital Airlines is positioned in the travel market, using aviation as the leading element to integrate high-quality resources across the travel industry chain. It highlights travel characteristics in areas such as route networks, product design, and cabin services, focuses on internet marketing, and is committed to becoming a professional service provider of one-stop air travel solutions, with the goal of building the top brand in travel aviation. The launch of the G-STAR Private Flight Concierge Service is an innovative service model created by Capital Airlines by tapping into high-quality resources across the travel industry chain and connecting the travel market, air transport, and cabin service segments. Capital Airlines hopes to gain more passenger support and attention by continuously improving service quality.