Copenhagen, Denmark, June 1, 2016 /PRNewswire/ -- As a frequent traveler, it's frustrating that the Wi-Fi in 90% of the hotels I stay at is highly unsatisfactory. Even the newest or most luxurious hotels often struggle to provide Wi-Fi (which has essentially become an essential service). Usually, free Wi-Fi means the hotel knows its Wi-Fi is too poor to charge guests for, and guests can't complain because it's free.
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Finance Director of Corinthia Hotel London Michaell Izzo explained: "High-speed internet access is crucial in our increasingly mobile world. Over 90% of business travelers carry a laptop or tablet, and a large number of non-business travelers are constantly connected to social media via tablets or mobile devices. The key to building relationships with guests is understanding and meeting their needs. Free high-speed internet access without data limits and with a seamless experience is essential for all Corinthia Hotels worldwide. Corinthia aims to provide guests with the same speed, reliability, and convenience as they have in their office or home network."
Corinthia is just one of many leading hotel chains using the services of the international company Danmagi (from Denmark). Danmagi has achieved rapid growth through a simple secret: providing solutions that delight hotel guests, drive higher loyalty, and make Wi-Fi solutions and services a core profit driver for hotels.
Danmagi takes pride in its services, which require no app downloads, minimal effort, and offer proactive support.
Over the past year, several well-known hotel brands have started using Danmagi's services. As growth continues, the company recently opened an operations office in North America. In addition, it has expanded its operations to Latin America, Europe, Africa, the Middle East, and Asia. Danmagi CEO Daniel Lister said: "This year, we've seen explosive growth in the Middle East." He explained: "This year’s growth in the Middle East is a bit like last year’s in Europe — our services are spreading by word of mouth among hotels. Some hotels approached us wanting the same service we provided for Firmdale Hotels."
However, you don’t need to dig deep to understand why Danmagi is so confident. This relatively new company has garnered significant attention with its cloud-based disruptive solution. Since the end of 2014, the company has successfully held the top spot on the London http://www.hotelwifitest.com Best Wi-Fi Rankings, consistently ranking within the top ten, and never falling below fifth place. Considering the number of Wi-Fi providers and the performance of self-service solutions for London hotels, this achievement is remarkable.
The IT Director of Firmdale Hotels (itself a highly successful luxury boutique hotel brand in London and New York) Mark Rupert Read explained that one feature of Danmagi’s solution aligns with his strategy.
He continued: "Danmagi has several unique and useful features, but one we really love allows us to identify returning guests by remembering their devices and seamlessly connecting them to the internet. This feature is very well designed and brings real value to both our brand and our guests. Our customers also appreciate the convenience it offers." He added: "This feature eliminates check-in frustration — guests can connect all their devices with just a simple process."
The solution is also loved by guests. One guest staying at New York’s Crosby Street Hotel commented:
"Specifically, as everyone knows, when logging into the Wi-Fi system with a laptop, the software lists other laptops/iPads/iPhones used previously, and you can register with just one click. It’s a very, very good design — so congratulations!"
Daniel quickly pointed out that Danmagi’s thoughtfully designed approach and processes are backed by highly technical elements, making them visually appealing. Importantly, the system is easy to use — nothing needs to be downloaded; it just works, and works well, often without guests even realizing they’re using it.
Daniel joked: "Years ago, Denmark made disruptive designs in furniture, and Danmagi is doing the same thing now. We’re using Danish design to create simple connectivity and ease of use, making it in a class of its own."
The fact is, Danmagi is not only a Danish company but also an exciting international one, employing talented staff in several countries around the world, all working to improve service performance and add new, exciting features. When asked, Daniel didn’t share any details about their roadmap, but his confident smile suggests the Danmagi team isn’t satisfied with just disrupting traditional Wi-Fi delivery. They’re planning far more than industry dominance. They focus on guests and want to eliminate internet frustrations for travelers.
Some of the Danmagi clients we spoke to admitted that internet issues and guest complaints had decreased by up to 93% compared to previous providers. That’s almost unbelievable, but the more clients we spoke to, the more we heard the same story of significant change. The latest London hotel to use Danmagi’s services is Corinthia London. They were also happy to point out the dramatic improvement and how guest issues disappeared overnight.
A representative from Corinthia Hotel Michael Izzo stated:
"Recent studies show that guests prefer Wi-Fi over free breakfast and parking. Wi-Fi is the first thing guests try when they arrive at a hotel. With that in mind, Corinthia London recently upgraded its internet/Wi-Fi. Since switching to Danmagi’s services, the end-user experience of accessing our hotel’s internet service via any type of device has become a seamless process. Since the relaunch, we haven’t received any negative guest feedback — a good sign that the internet service is perfectly designed and runs smoothly."
“Danmagi delivers an advanced and seamless user experience through its dynamic, interactive brand portal. The Corinthia London Hotel is delighted to have chosen Danmagi as our guest internet service provider. The system is very well planned, and the help desk staff are highly recommended for their knowledge and professionalism. The cloud-based services provided by Danmagi can be monitored from anywhere in the world using any mobile device. We naturally recommend Danmagi as a preferred solution provider.”
Danmagi seems committed to quality, and there’s a good chance that your next hotel stay might feature Danmagi’s services.