Dear Valued Customers: Over the past nearly ten years, Robinson has grown into a well-known cane brand in the outdoor industry. This achievement would not have been possible without your consistent support, and we extend our sincerest gratitude. However, as the number of cane users and frequency of use continue to rise, issues such as cane section breakage, loss, and accessory damage due to improper operation or normal wear and tear have become increasingly common during outdoor activities.
Robinson is still in a phase of continuous development, and our after-sales system still has many areas needing improvement. To better serve our customers and ensure that you can safely and happily complete one journey after another with your beloved canes, Robinson is making the following adjustments to our after-sales service:
1. If any product from the Robinson series of canes is damaged during outdoor activities, Robinson will provide free replacement parts.
2. The Robinson national customer service hotline 400-708-5283 is the only phone contact for product repair services, and Info@robinsonoutdoor.cn is the only email address for repair submissions. Please send images of the damaged parts to this email. The national customer service hotline operators are the sole personnel authorized to handle repair requests.
3. The Robinson national customer service hotline operates from Monday to Saturday, 08:00–16:30. During these hours, staff will promptly record hiker information, details of the repair, and accurately provide company address and recipient information upon receiving a repair call.
4. All return shipping costs for repaired products will be borne by Robinson.
5. If customers are dissatisfied with the attitude, efficiency, or effectiveness of after-sales service, they may directly call the complaint hotline: 0631-5785206. We will handle such complaints seriously.
Through these adjustments to our after-sales services, we sincerely hope that while enjoying the safety and health benefits brought by our canes, our customers will also gain more joy and happiness—with Robinson by your side through every unforgettable moment.