Barcelona, Spain, February 16, 2015 /PRNewswire/ --
The online travel agency offers flights from over 440 carriers, providing more than 150,000 different combinations, as well as over 550,000 hotels in 40,000 destinations
The world’s largest online flight distributor, eDreams, has chosen Japan to continue its international expansion. Starting in January, as Europe’s largest and the world’s fifth-largest online travel agency, and also Europe’s largest e-commerce company, the company will offer flights from over 440 airline operators, providing Japanese travelers with over 150,000 different combinations and access to over 550,000 hotels in 40,000 destinations, as well as car rentals.
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The company’s goal is clear: to achieve a leading position in Japan, just as it has in Europe, thereby expanding its international operations across 44 countries. To realize this goal, eDreams has dedicated all its efforts to tailoring its wide range of services—including extensive domestic and low-cost flights—to suit Japanese market tastes and needs (from language to currency). All of this, while maintaining competitive pricing and customer service levels, has earned eDreams one of the highest rates of customer satisfaction and repeat bookings. Additionally, the company has a specialized local team in Spain serving various functions such as marketing and the call center.
Pablo de Porcioles, Director of Business Development at eDreams, emphasized, “Although price is a primary reason why over 15 million users worldwide choose our services, eDreams’ quality and level of service always manage to exceed their expectations, fostering customer loyalty and developing our company into their travel companion.” Moreover, both pre-sales and after-sales services have received high praise from customers. This is precisely why eDreams’ professional team of agents helps users enjoy an unparalleled travel experience, and why the company invests millions of euros annually in technology for search, booking, payment, billing, and post-sales control.
With these services, Porcioles acknowledged, “We hope that Japan will become the largest travel market in the region in the near future. To achieve this, we have developed highly competitive offerings that successfully meet the demands of this market.” Porcioles pointed out, “eDreams offers flights from a wide range of airlines, enabling it to compete with current major players in both international and domestic flights, as well as low-cost flights.”
According to the Japan External Trade Organization (JETRO), international and domestic flights in Japan have grown significantly in recent years. First, international flights, which account for 20% of total air traffic, have increased by over 20% since 2004. At the same time, domestic flights, which make up 80% of total air traffic, have grown by nearly 11%. Additionally, low-cost carriers, which are relatively new to the Japanese market, still have ample room for growth.
Through this expansion, online travel agency eDreams continues to focus on one of its key pillars—internationalization—as a foundation for success. Prior to this, the company expanded into 10 new countries in 2012, to Greece and the Netherlands in 2013, and to Russia last June. These operations have allowed the company to diversify its business in various regions and grow into the preferred choice for users across five continents (based on supply, price, and service).
About eDreams:
eDreams (http://www.edreams.es) is one of Europe’s leading online travel agencies. The company serves clients in Spain, Italy, France, Portugal, Germany, the United Kingdom, Australia, Brazil, Canada, Mexico, Chile, India, Peru, Venezuela, Argentina, Colombia, Switzerland, Turkey, the United States, Singapore, the UAE, Hong Kong, South Africa, New Zealand, Indonesia, the Philippines, Egypt, Morocco, Thailand, Greece, the Netherlands, Russia, and English-speaking global markets. eDreams has achieved one of the highest internet travel sales growth rates in Europe. The company offers a wide selection of flights, hotels, flight+hotel packages, and other products through all major booking systems that operate with the latest pricing and search technologies.