Beijing, March 30, 2015 /PRNewswire/ -- The Wanda Hotels & Resorts Call Center officially opened in Beijing on March 27, 2015, and will commence full operations on April 1. Equipped with state-of-the-art technology, this new call center will provide information and booking services for all self-operated hotels under the Wanda Hotels & Resorts brand portfolio, including the five-star Wanda Realm, the super five-star Wanda Vista, and the luxury Wanda Reign brands. It will also offer exclusive telephone support for members of the Wanda Rewards loyalty program.
The Wanda Hotels & Resorts Call Center Officially Opens
Since its establishment, Wanda Hotels & Resorts has maintained rapid overall growth. By the end of 2015, it will operate 85 five-star premium hotels in China, comprising 38 hotels and resorts managed by over ten renowned international hotel brands, and 47 hotels managed under three of its own international brands. By the end of 2020, including Wanda Vista hotels in London, Madrid, Chicago, Sydney, and the Gold Coast, Wanda Hotels & Resorts will own and manage more than 150 hotels globally.
“Wanda Rewards” is a carefully crafted hotel loyalty program by Wanda Hotels & Resorts. With a diverse points strategy, it encourages members to patronize self-operated Wanda hotels and allows them to redeem points for premium Wanda resources such as Wanda Cinemas and Wanda Department Stores. Highly favored by members, the program has seen rapid growth alongside the opening of more Wanda hotels. Additionally, “Wanda Rewards” has established strategic partnerships with several internationally renowned airlines, including Air China, China Eastern Airlines, China Southern Airlines, Hainan Airlines, Cathay Dragon, Cathay Pacific, and All Nippon Airways, enabling members to exchange points across programs.
The official opening of the Wanda Hotels & Resorts Call Center marks another significant step forward in the company’s internationalization journey. The launch of the call center hotline 4000888899 will provide more personalized and timely services for both business and leisure travelers.