The salon will open on Monday, April 20
- Japan’s tallest building, Abeno Harukas, will provide new and enhanced services for overseas customers
Osaka, Japan, April 8, 2015 /PRNewswire/ -- Kintetsu Department Store Chain’s Abeno Harukas main store will open a new “International VIP Salon” and “Kokumin” drugstore on the 3.5th floor of the Wing building on Monday, April 20. The new salon aims to attract more international tourists and offer attentive, high-quality customer service.
The new salon consists of two smaller salons — the “Service Salon,” which provides services such as tax-free procedures and luggage check-in, and the “Experience Salon,” which offers traditional Japanese cultural experiences. Both salons feature potted plants, traditional gravel decor, and sinks, providing international guests with highly convenient services and resting spaces. The drugstore will sell popular Japanese products, medicines, and cosmetics.
Facility Introduction
- Name: International VIP Salon
1. International VIP Salon - “Service Salon” (approximately 80 m²* , marked in red on the “Floor Plan” webpage)
2. International VIP Salon - “Experience Salon” (approximately 500 m²* , marked in green on the “Floor Plan” webpage)
- The “Kokumin” drugstore will also open.
- Opening Date: Monday, April 20, 2015
- Address: 3.5th floor, Wing building, Kintetsu Department Store Abeno Harukas Main Store
Services Provided
1. International VIP Salon - “Service Salon”
- Tax-free procedures
- Customer discount coupons
- Complimentary drinks
- Smartphone charging
- Internet access
- Translation-accompanied shopping (by appointment)
- Luggage check-in
- Delivery of purchased items to hotels (Osaka Marriott Miyako Hotel, Tennoji Miyako Hotel, and Sheraton Miyako Hotel Osaka)
- Shuttle service (for international and domestic travelers, Kansai International Airport (Kansai International Airport))
- Sightseeing tours (along or near the Kintetsu Line)
- ATM, Travelex ATM
2. International VIP Salon - “Experience Salon”
- Hands-on experiences (seasonal activities scheduled daily)
Tasting Japanese tea, trying out Tanabata decorations, traditional handicrafts, and testing electronic beauty products, among others
For example: “Ito En Tea Tasting Event”
Date: April 20 (Monday) to May 7 (Thursday)
Content: Japanese tea tasting and sales. Performance of ryūrei (table-style) tea ceremony by the Urasenke school. *Event dates are April 20, April 26, and April 29
- Sales counter
The displayed products will be available for purchase on the 9th floor of the Wing building, fully embodying Japan’s spirit of hospitality(Omotenashi)Products will also be sold. (Inspired by traditional Japanese lifestyles and the Japanese attention to detail)
- Resting space
- Photo spots featuring the illusion art of the Abeno Harukas main store
*“Kokumin” drugstore will showcase general medicines, electronic beauty products, home appliances, Hello Kitty products, and other popular Japanese goods.
(For image references, please visit the following webpages separately)
- International VIP Lounge
http://abenoharukas.d-kintetsu.co.jp/cmsimg/other/inbound/foreign_customers_salon.jpg - Floor map
http://abenoharukas.d-kintetsu.co.jp/cmsimg/other/inbound/w3.5f_floormap.png - Illusion art
http://abenoharukas.d-kintetsu.co.jp/cmsimg/other/inbound/trickart.jpg - Kokumin drugstore
http://abenoharukas.d-kintetsu.co.jp/cmsimg/other/inbound/kokumin.jpg
*For customer reference
New initiatives at Kintetsu Department Store’s Abeno Harukas main store will attract more overseas customers
- Exclusive coupons
With a valid passport, customers can receive an exclusive 5% discount coupon at the cashier.
- 5% discount when paying with UnionPay
A 5% discount is also available when paying with UnionPay (UnionPay and exclusive coupons cannot be used together).
- Translation services in multiple languages
Translators are on standby at the customer service center outside and will assist customers with shopping. Video call translation services via iPad are also now available.
- QR Translator app
The “QR Translator” app allows customers to scan a QR code and read translated information on their smartphones. Kintetsu Department Store’s Abeno Harukas main store is the first department store in Japan to launch this new service, currently available in 10 languages.
- In-store signs, floor guides, and brochures are now available in multiple languages
In-store signs, floor guides, tax-free instructions, souvenir brochures, official website, and Facebook page are now all available in multiple languages.
- Joint services with Osaka Marriott Miyako Hotel
Brochures introducing each floor and product of the Abeno Harukas main store are now available.
Purchased items can also be delivered to the front desk of Osaka Marriott Miyako Hotel.
- Free Wi-Fi is available in all areas.
To better serve foreign visitors who frequently use online social media, Abeno Harukas Main Store now also offers free Wi-Fi service.