Helping hotel staff improve service standards and average room revenue
Bangkok, May 21, 2015 /PRNewswire/ -- Qooco, a global provider of mobile training solutions, today announced the launch of a new training, language, and communication platform tailored for the hospitality industry. The company’s specialized mobile training solution is designed to meet the rigorous training and service enhancement needs of luxury hotels, resorts, and boutique properties, ultimately aiming to improve customer satisfaction and loyalty. Qooco unveiled its platform and solutions at the Hotel Management Thailand Summit in Bangkok, Thailand.
Qooco’s platform focuses on mobile learning and innovative speech recognition technology and solutions, delivering better results compared to traditional training methods. The mobile training solution improves consistency across various standards and procedures, addresses issues such as scheduling or attendance, enables scalability of training modules, and reduces training costs.
Qooco CEO David Topolovski (David Topolewski) said: “Mobile learning is revolutionizing traditional training approaches, enabling employees to develop and learn in new ways — studying independently through targeted training modules anytime, anywhere, with results-driven outcomes. Qooco brings a complete suite of products to the hospitality industry, with the core aim of maximizing the efficiency of mobile learning through our proven language and communication solutions. We help hotel operators and training managers quickly advance key service skill development, and improve customer satisfaction, loyalty, and average room revenue.”
Andre Gomez (Andre Gomez), General Manager of Hilton Hotels & Resorts, said: “In today’s world, both technology and time are becoming increasingly precious, and Qooco’s education offerings precisely address both needs. Their mobile solution is cross-regional and cross-cultural, providing an efficient learning experience.”
Qooco’s products are compatible with mobile devices such as smartphones and tablets running Android, iOS, and Windows operating systems, allowing hotel staff to learn anytime, anywhere, on their own schedule.
Qooco offers the following enterprise mobile solutions to global hotels:
- Qooco Voice, a language learning mobile app used in over 100 luxury hotels worldwide. This product incorporates content developed by hotel operators for specific departments, focusing on improving the English and Mandarin speaking skills of service staff through efficient, interactive, continuous learning — supporting 13 languages. By mastering practical vocabulary and dialogues used in real-life scenarios, staff can consistently deliver high-quality service. The latest version includes enhanced content for food & beverage, room service, spa & fitness, security, engineering, and kitchen.
- Qooco Upsell, a brand-new scenario-based sales skills training tool. This tool helps hotel staff increase both property and overall revenue through room upgrades, spa package sales, and special promotions. It adopts a self-paced course plan and supports multiple Asian and European languages.
- Qooco Link, a new internal messaging app that allows hotel managers to send mobile messages to specific departments or employees. This tool enables managers to stay connected with colleagues and receive real-time updates on key activities and operational matters via mobile phone, desktop, or tablet. The tool supports preferred local languages, includes a dashboard for controlling message frequency and distribution, and allows monitoring of employee engagement.
- Qooco Pro,one of the most cost-effective and scalable mobile vocational training solutions on the market. Suitable for food & beverage and room service, it includes self-paced course plans and multi-language support. This customized solution is designed to significantly improve service delivery standards and consistency through over 100 highly practical lessons simulating real service scenarios such as food service.
- Qooco CoreTeaches employees the most commonly used English and Mandarin hotel phrases. Phrases are learned daily via flashcards, along with syntactic usage in context and reading comprehension. Advanced speech recognition technology allows users to listen, record, playback, and receive instant feedback. With Qooco Core, staff can build confidence in communicating with customers.
All products come with dashboards that provide comprehensive reports on user progress, frequency of use — including speaking and listening time — and performance. Leveraging user insights, hotel managers can evaluate and assess training effectiveness for individuals, departments, or the entire property.
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