Beijing, Sept. 16, 2015 /PRNewswire/ -- For Mr. Lodmila Luo, who has been with HNA Hotels & Resorts for just over nine months, caring for employees is the top priority. Only when employees are in a good mood at work can they betterplaceforguestsprovide quality service.By improving the guest experience, guests will be morelikelytochooseHNAHotels.With the trust and support of guests, the hotel can ensure its revenue, and employee benefits can be further improved. Mr. Luo often says:"Only when employeesare happy,can guestsbe happy;when guestsare happy,the hotel will haverevenue."”Mr. Luo has lived and worked in China for 21 years and has deep affection for the country..His English name is Damir Raab, and he is the Vice President of Tangla International Hotels & Resorts and General Manager of Beijing Tangla Hotel.
Damir Raab (Lodmila Luo)
"When people eat better and enjoy a more pleasant dining environment, they will feel more motivated."
To create a more pleasant dining atmosphere in the hotel staff canteen, Mr. Lo Tak Ming started by energizing the mood of the staff meals, hoping to inspire employees' fondnessfordiningin the staff cafeteria. He began by motivatingthe cafeteriachefs’work enthusiasm. For example, he had the F&B department collaborate withthe staff cafeteriachefs to occasionallyorganizestaff cafeteriaevents like Western-style buffets, preparing desserts, having management leaders don chef uniforms to serve food to the staff, and even personally wearing a chef’s uniform to cut cakes and distribute desserts for the employees; celebrating recent achievements of the hotel by holding celebration events in the staff cafeteria.。Mr. Lo himself often dined in the staff cafeteria with the employees, bonding with them while personally inspecting the quality of the food served.
“This birthday party at the hotel wasreallylike celebrating with family,” Mr. Lo also places great emphasis on the monthly staff birthday celebration events: every time, Mr. Lo attends to celebrate with the birthday employees, gives speeches to express gratitude, and hands out gifts. This makes the employees feel at home. “This birthday party at the hotel was”
reallyfocused onreallylike celebrating with family,”.An veteran employee at the hotel said emotionally at the birthday party.In addition,becausethe hotel rarely organizeslarge-scaleoutdoor team-building activitiesMove, evenwhenthe hotel was operating under very tight budget constraints, Mr. Lo Tak Ming insisted on investing a significant amount to organizeateam-building retreat for all hotel staff. The activity was divided into five groups, took place over nearly a month in total, and went off without any incidents or accidents. Everyone hadagreat time, and both new and veteran employees expressed strong confidence in the hotel’s new leadership team.
“When everyone can come to work wearing comfortable and attractive uniforms, itboosts their confidenceand enhances the overall image of the hotel.”
In order to provide hotel staff with more aesthetically pleasing uniforms, even without a budget for it, Mr. Lo Tak Ming insisted on redesigning and producinganew set of employee uniforms, so that staff could feel valued and cared for by the hotel..Mr. Lo Tak Ming believes that, “When everyone can come to work wearing comfortable and attractive uniforms, itboosts their confidenceand enhances the overall image of the hotel..””In addition, Mr. Lo Tak Mingredesigned the hotel’s employee name tags,andadvocated that all colleagues should address each other by name, as a way to showrespectand warm care. He also reorganized the layout of the hotel’s back-of-house office areas, rearranged office zones, repainted walls, replaced dim light bulbs, replaced damaged wallpaper, installed brightly colored carpets, and designed a cultural wall in the staff passage, among other improvements,striving to help employees feel the positive changes brought by the new work environment.
Concierge service
“Thank you all for your hard work, solidarity, and loyalty over the years”
To express gratitude for the staff’s hard work in the first half of 2015 and to boost morale,conveyTo demonstrate his care for all employees and his vision of teamwork, Mr. Damir Raab held the 2015 Mid-Year Work Summary Meeting and Employee Appreciation Ceremony, personally reporting to the staff on the hotel’s achievements in the first half of the year, allowing themtolearn about the hotel’s operations. Mr. Raab has also recently encouragedtheTraining Department to organize more mini competitions, such as table tennis matches,photo contests, and others.Mr. Raab himself is also very fond of table tennis, and he encourages all employees to participate as much as possible, fostering enjoyment in their work. In addition,heconducted a hotel-wide employee satisfaction survey to thoroughlygaugesatisfaction levels across all departments and aspects of the hotel. Based on the analysis results, he formulated improvement plans. He also introduced three monthly employee awards—the “Tangla Star,” “Smile Star,” and “Intern Star”—to regularly recognize and motivate outstanding staff performance in each departmentasa form of acknowledgment and encouragement.
In the nine months since Mr. Raab joined Beijing Tangla Hotel, both the mindset of the staff and the atmosphere of the hotel have become more harmonious and pleasant,hotelrevenue has also increased, achieving a qualitative leap from quantitative change, giving off a renewed feeling.HNA Hospitality Grouphas every reason to believe that things will get even better under Mr. Raab’s leadership.
Hotel exterior
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Image - http://photos.prnasia.com/prnh/20150916/0861508707-b
Image - http://photos.prnasia.com/prnh/20150916/0861508707-c