The salon will open on Monday, April 20
- Japan’s tallest building, Abeno Harukas, will offer new and upgraded services for overseas customers
OSAKA, Japan, April 8, 2015 /PRNewswire/ -- Kintetsu Department Store Chain’s Abeno Harukas Main Store will open a new “International VIP Salon” and “Kokumin” drugstore on the 3.5th floor of the Wing Building on Monday, April 20. The new salon aims to attract more international visitors and provide thoughtful, high-quality customer service.
The new salon consists of two smaller salons — the “Service Salon,” which provides services such as tax-free procedures and luggage check-in, and the “Experience Salon,” which offers traditional Japanese experiences. Both salons feature potted plants, traditional gravel arrangements, and sinks, offering international guests convenient services and a relaxing space. The drugstore will sell popular Japanese products, medicines, and cosmetics.
Facility Introduction
- Name: International VIP Salon
1. International VIP Salon – “Service Salon” (approximately 80 m²*; marked in red on the “Floor Map” webpage)
2. International VIP Salon – “Experience Salon” (approximately 500 m²*; marked in green on the “Floor Map” webpage)
- The “Kokumin” drugstore will also open.
- Opening Date: Monday, April 20, 2015
- Address: 3.5th Floor, Wing Building, Kintetsu Department Store Abeno Harukas Main Store
Services Provided
1. International VIP Salon – “Service Salon”
- Tax-free procedures
- Customer coupons
- Free beverages
- Smartphone charging
- Internet access
- Translation-assisted shopping (by appointment)
- Luggage check-in
- Delivery of purchased items to hotels (Osaka Marriott Miyako Hotel, Tennoji Miyako Hotel, and Sheraton Miyako Hotel Osaka)
- Shuttle service (for international and domestic travelers, Kansai International Airport (Kansai International Airport))
- Sightseeing tours (along or near the Kintetsu Line)
- ATM, Travelex ATM
2. International VIP Salon – “Experience Salon”
- Hands-on experiences (seasonal activities arranged daily)
Including Japanese tea tasting, Tanabata decoration, traditional handicrafts, and electronic beauty product trials
For example: “Itoen Tea Tasting Event”
Dates: April 20 (Monday) to May 7 (Thursday)
Content: Japanese tea tasting and sales. Performance of ryūrei (table-style) tea ceremony by the Urasenke school. *Events will be held on April 20, April 26, and April 29
- Sales counter
The displayed products will be available for purchase on the 9th floor of the Wing building, fully embodying Japan’s spirit of hospitality(Omotenashi)Products will also be on sale. (Inspired by traditional Japanese lifestyles and the Japanese attention to detail)
- Resting space
- Photo spots featuring the illusion art of the Abeno Harukas flagship store
*“Kokumin” drugstore will showcase general medicines, electronic beauty products, home appliances, Hello Kitty merchandise, and other popular Japanese products.
(For image references, please visit the following webpages separately)
- International VIP Lounge
http://abenoharukas.d-kintetsu.co.jp/cmsimg/other/inbound/foreign_customers_salon.jpg - Floor map
http://abenoharukas.d-kintetsu.co.jp/cmsimg/other/inbound/w3.5f_floormap.png - Illusion art
http://abenoharukas.d-kintetsu.co.jp/cmsimg/other/inbound/trickart.jpg - Kokumin drugstore
http://abenoharukas.d-kintetsu.co.jp/cmsimg/other/inbound/kokumin.jpg
*For customer reference
New initiatives at Kintetsu Department Store’s Abeno Harukas flagship store aim to attract more overseas customers
- Exclusive coupons
With a valid passport, customers can receive an exclusive 5% discount coupon at the cashier.
- 5% discount when paying with UnionPay
A 5% discount is also available when paying with UnionPay (UnionPay cards and exclusive coupons cannot be used together).
- Translation services in multiple languages
Translators are stationed at the customer service center outside and will assist customers with shopping. Video call translation services via iPad are also now available.
- QR Translator app
The “QR Translator” app allows customers to scan QR codes and read translated information on their smartphones. Kintetsu Department Store’s Abeno Harukas flagship store is the first department store in Japan to launch this new service, currently offering translations in 10 languages.
- In-store signs, floor guides, and brochures are now available in multiple languages
In-store signs, floor guides, tax-free instructions, souvenir brochures, the official website, and Facebook page are now all available in multiple languages.
- Joint services with Osaka Marriott Miyako Hotel
Brochures introducing each floor and product of the Abeno Harukas flagship store are now available.
Purchased items can also be delivered to the front desk of Osaka Marriott Miyako Hotel.
- Free Wi-Fi is available in all areas.
To enhance our services for foreign visitors who frequently use online social media, Abeno Harukas Main Store now also offers free Wi-Fi.