The “screen-addicted generation” spans the 70s, 80s, and 90s, with many devoted to the “Apple cult,” and the geek community growing ever larger... The development of new technologies is reshaping guests' behavior, pushing traditional hotels to gradually evolve into smart hotels. At the 20th Shanghai International Hotel Expo, which opened today, the TV screen — as the control terminal — has become the focal point of change.
The scenario dictates that it must be the TV
The emergence of various new screens has excited hotels. Have you not seen how the iPad has become standard in rooms at The Peninsula Hong Kong, and how mobile phone entry is no longer a novelty? This month’s new arrival, the Apple Watch, is the perfect companion for smart door locks.
Hotels choose which screen to focus on based on the development of smart hardware and guest needs, but they have never ignored the fact that guests always select their screen based on the scenario. The scenario dictates that in hotel rooms, the TV is the best terminal for hotel intelligence and the control center for the room. From the carousel players of the 1980s to the LCD all-in-one machines of the 1990s, from the TV-computer combos at the turn of the century to VOD players, and now to the more common smart TV set-top boxes in hotels, the exploration of in-room TVs by hotels has never ceased.
In the field of new TV technologies for hotels, it's always the case that the new replaces the old. The star product unveiled at the 24th Shanghai International Hospitality Equipment & Supplies Expo — the “Smart e-Room” smart interactive TV — is the new wave.
TV + Smart Operating System = Limitless Possibilities
Adhering to the principles of collaboration, openness, and freeness, the “Smart e-Room” has partnered with multiple TV brands, hotel management software providers, and smart device manufacturers to jointly build the ecosystem of the “Smart e-Room” smart interactive TV.
The “Smart e-Room” smart TV has engaged in deep cooperation with leading global TV manufacturers, integrating the “Smart e-Room” OS into various models from top brands such as Haier, Hisense, Philips, Samsung, and Skyworth. This provides hotels with more terminal options and offers a low-cost upgrade path for those needing to refresh their in-room TVs while their existing hardware remains usable. In the internet era, product upgrade cycles are getting longer, which undoubtedly adds extra costs for hotels. However, the “Smart e-Room”’s proprietary “cloud technology” ensures timely software updates and content refreshes, guaranteeing the best user experience for the TV hardware throughout its lifespan.
As a smart terminal, the “Smart e-Room” smart interactive TV can seamlessly integrate with PMS systems like OPERA, enabling functions such as guest name retrieval and billing. The “Smart e-Room” is also compatible with other in-room smart devices, such as smart peephole TVs and smart phones, and serves as their control hub.
Additionally, the “Smart e-Room” smart interactive TV enhances the room’s sleep system, leisure and entertainment options, and interactive information services through the TV. It can be said that the “Smart e-Room” creates a complete, limitless smart room ecosystem.
Ultra-Simple Operation, WOW Experience
Bill Gates once said that voice interaction will become mainstream in the next decade. Currently, voice interaction has been first realized in the “Smart e-Room” smart interactive TV. With a voice recognition rate as high as 98%, voice control can truly turn the hotel room TV into a Jarvis-like hotel butler.
Voice control makes operating the TV incredibly simple, enabling seamless communication between guests and hotel staff.
Hotel life always leads home life. This assertion is once again proven true with smart voice-controlled hotel TVs.
You’re just one screen away from your guests
The “Smart e-Room” smart interactive TV truly extends hotel services into the guest room.
You’ve never been able to understand guest needs and respond to them so quickly. When guests require room service, in-room delivery, or housekeeping, they can select their needs via the TV and send messages to you.
You’ve never known your guests so well. The “Smart e-Room” smart interactive TV can collect big data, and most applications can be personalized according to guest preferences. For example, the sleep aid feature allows guests to choose their preferred sleep scene and music style, and set the TV and lights to gradually turn off based on their sleep habits.
You’ve never done so much for your guests. Guests can view their hotel consumption bills on the TV, check out with one click via the TV, and use the remote control to turn off lights, open curtains, and more...
As an intelligent terminal for guest rooms, the “Smart e-Room” smart interactive TV brings you closer to your guests than ever before.
Currently, the “Smart e-Room” smart interactive TV will continue to be exhibited at Booth D05, Hall E4 of the 2015 Shanghai Hospitality Equipment & Supplies Expo. Welcome to the booth to experience the intelligent hotel life brought by this large screen.