On May 7, 2012, the Green Field Outdoor Network took serious action against team leader Xiao Feixia for leading the May Day activities to Kubuqi and Laoniuwan, which violated the "Green Field Outdoor Network Free Gathering Forum Rules."
In the complaint handling post, it was clearly stated that participant "Squirrel Sister" did not use the "Green Field Self-Guided Travel" payment guarantee system and therefore did not meet the conditions for Green Field to accept the complaint; whereas participant "Wei Qi," who used this system to pay a 200 RMB deposit upon registration, met the conditions for Green Field to handle the complaint.
After accepting the case, Green Field conducted an investigation and found that team leader Xiao Feixia had violated the following aspects:
1. For the May Day activity post, "Xiao Jing, Mountain Tiger, Cat Show" were selected as deputy team leaders. Upon verification, the three leaders did not participate in the activity due to unexpected matters, and the team leader did not notify participants one day before the event.
2. The post did not match the actual schedule, and the team leader did not clearly inform participants which route to take for the return trip, causing traffic congestion and delaying everyone’s return to Beijing.
Based on the above issues, team leader Xiao Feixia indeed breached the commitments made in the activity post during the actual team leadership. Green Field coordinated with Xiao Feixia to refund 200 RMB to "Wei Qi" and other participants who used the Self-Guided Travel system to pay the deposit for this activity. This fully demonstrates the rights protection benefits participants gain by using Self-Guided Travel.
The "About Self-Guided Travel" section clearly outlines the benefits for travelers using Self-Guided Travel:
1. Travel fees are held by Green Field Self-Guided Travel first, and only paid to the activity organizer after the trip upon satisfaction, ensuring safety and peace of mind.
2. Travelers who choose to pay in full do not need to pay any additional service fees to the organizer during the trip, avoiding concerns about double charging or misleading consumption.
3. There’s no need to carry large amounts of cash for on-site payments; online payments are convenient and fast.
4. Once payment to Self-Guided Travel is successful, it is considered successful registration, and the travel agreement takes effect after organizer confirmation, making the process quick and efficient.
5. All steps including travel route consultation, itinerary arrangement, agreement signing, and fee payment can be completed online in one go, ensuring simplicity and security.
Benefits for organizers using Self-Guided Travel:
1. Self-Guided Travel certification is an effective reflection of the seller’s credibility, leading to high traveler attention and registration rates.
2. There's no need to check bank accounts—Self-Guided Travel notifies you instantly of participants’ payment statuses, saving time and effort.
4. Clear account management: The Ziyoutong transaction system helps you keep detailed records of every prepayment. After the activity ends, you can withdraw all funds at once or in multiple consolidated withdrawals.
This incident fully demonstrates one of the key benefits of “Ziyoutong” during activities—safeguarding travel payments. You only pay the activity organizer after returning home and being satisfied, ensuring safety and peace of mind. In addition to providing convenience for both team leaders and participants, it also protects the rights of those using Greenfield’s “Ziyoutong” to join activities. It not only safeguards the rights of participants but also supervises and motivates activity organizers (team leaders), thereby ensuring that participants receive better and higher-quality services.
At the same time, Greenfield Outdoor strongly encourages all hikers participating in Greenfield activities and the team leaders organizing them to use “Greenfield Ziyoutong” for financial transactions. It is not only a responsibility to yourself but also encouragement for Greenfield “Ziyoutong.” With the support and promotion from the hiking community, Greenfield “Ziyoutong” will deliver even more satisfying services to everyone.
