The Qingming Festival holiday is approaching, and local expressways will offer free passage for small passenger vehicles with seven seats or fewer (including seven) from midnight on April 4 to 24:00 on April 6. With pleasant weather and toll-free roads, many people are getting antsy to hit the road.
To avoid the Qingming travel peak, Ms. Han from Minhang District took her family on a self-driving trip last weekend to view the rapeseed flowers. On their way back near evening, due to negligence, Ms. Han accidentally made an “intimate contact” with the central guardrail at a turning point. Because the turning radius was too small, the guardrail scraped against the left side of the car, leaving several scratches.
Seeing the “miserable state” of her beloved car and the traffic jam she had caused with her accident, Ms. Han felt both heartbroken and anxious. In a panic, she thought to call her insurance company to report the accident. After reporting it, following the guidance of the customer service representative, Ms. Han first took comprehensive photos of the accident scene. Then, to avoid causing further congestion, she moved the vehicle to the roadside and waited. When the insurance company’s survey staff arrived, based on the photos Ms. Han had taken with her phone and the on-site survey of the accident area, it was determined to be a single-vehicle accident with clear liability. After some discussion, Ms. Han agreed to proceed with PICC’s telematics auto insurance “express claims” service, which involved on-site damage assessment and calculation of the compensation amount.
It is reported that for private car customers of PICC’s telematics auto insurance, in the event of a single-vehicle accident that does not involve personal injury or property damage, where the vehicle loss is 5,000 yuan (inclusive) or less and liability is clear, and with the customer’s consent, as well as the on-site provision of a driver’s license, vehicle registration certificate, the insured’s original ID card, and complete information of a bank account under the insured’s name, PICC’s telematics auto insurance will complete the survey, damage assessment, compensation calculation, and other tasks on-site, and notify the finance department to transfer the compensation to the insured’s account. Ms. Han’s minor accident met the requirements for this service, and she received an SMS notification of the claim payment being credited to her account within two hours after the survey.
PICC’s telematics auto insurance reminds car owners that during the short holiday period, tourist spots tend to be crowded, so drivers must proceed slowly and stay alert, and never rush or run red lights. If your vehicle breaks down and you need assistance such as towing, fuel delivery, jump-starting, or tire replacement, you can call the customer service hotline. PICC’s telematics auto insurance provides customers with unlimited free roadside assistance services throughout the policy period, with no limit on the number of times per year.