Recently, Zhan Shang Tong Aviation Services (Beijing) Co., Ltd. (hereinafter referred to as Zhan Shang Tong Aviation Services) announced the launch of its latest mobile internet terminal application. Together with its established business systems such as its website and call center, it has created a flight booking marvel — "Fly in Love."
Currently, competition in the online flight booking market is fierce, but users' "pain points" still exist — such as poor service for low-cost tickets, limited booking methods, single payment options, lack of 24-hour customer service, lengthy after-sales processes, etc. Especially for tickets from special channels, changes, refunds, and endorsements are problematic, and invoices may not even be provided. On the other hand, tickets with comprehensive services tend to be more expensive, making it difficult for users to find a perfect balance. In addition, there are numerous phishing and scam websites waiting to trap users.
With nine years of operational experience in the business travel industry, Zhan Shang Tong Aviation Services has long been favored by high-end business travelers with its 9588 Travel website. "Innovation based on user pain points" is the core concept that has helped Fly in Love win market competition and user approval.
Different from traditional ticket booking apps, the "marvel" Fly in Love offers two key features: the "Zero-Profit Card" and "refined membership services." Fly in Love has announced that it will pass all commissions from flights directly to users, offering the lowest flight prices across the web. This move quickly sent shockwaves through the fiercely competitive flight booking market, as Zhan Shang Tong Aviation Services has clearly disrupted the long-standing market "rule" of relying on flight commissions for profit.
Through extensive research on user needs and analysis based on business data, Zhan Shang Tong Aviation Services launched the Fly in Love "Zero-Profit Card." The "Zero-Profit Card" is not just a membership card; it is more accurately defined as a membership service product. With the Zero-Profit Card, users can book low-commission, low-price flights through Fly in Love, with guaranteed legitimate sources for all tickets. Meanwhile, users gain access to Fly in Love’s comprehensive business travel services: convenient booking via website, app, or phone, 24-hour customer service, and secure payments. Additionally, paid members can enjoy added benefits such as flight status updates, airport transfer reminders, car rentals, and VIP airport services. This is a classic example of using an internet-based mindset to overturn traditional sales models. It is believed that as Fly in Love's services expand, Chinese users will enjoy a more affordable and satisfying air travel experience.