- Korean Air introduces a new Passenger Service System (PSS) to provide customers in 45 countries with more convenient and secure booking procedures
- The new PSS system is supported by CyberSource’s global payment and fraud management capabilities, helping to optimize the customer experience and strengthen fraud risk management
Singapore, March 19, 2015 /PRNewswire/ -- CyberSource, the world’s largest provider of electronic payment and commerce management solutions and a subsidiary of Visa Inc. (NYSE: V), today announced a strategic collaboration with Korean Air, South Korea’s largest airline, to offer secure online payment acceptance and enhance the overall customer experience.
In terms of passenger capacity, Korean Air ranks among the top 20 airlines globally [1], with its passenger and cargo divisions currently serving 126 cities across 45 countries. Korean Air’s focus on growth and high-quality service has earned the company numerous industry accolades in recent years, including being named
“World’s Most Innovative Airline” at the 2012 World Travel Awards. As part of its initiative to boost customer satisfaction, Korean Air is developing a new Passenger Service System (PSS) that will help form a Global Payment System integrating all payment and acquiring services. Through CyberSource’s global payment gateway solution, Korean Air will be able to securely accept a wide variety of payment methods, including enabling its sales channels to process debit cards, credit cards, and other payment options.
Korean Air believes that deploying the new Global Payment System, combined with CyberSource’s solutions and expertise, will elevate the customer experience to new heights. The airline is confident that its partnership with CyberSource will meet the diverse payment preferences of its customers, who come from 45 countries worldwide.
Korean Air’s payment solution will also leverage CyberSource’s fraud management solutionDecision Manager to further prevent fraudulent transactions,Decision Manager whose precision stems from having the world’s largest fraud detection radar;Decision Manager With powerful insights derived from over 60 billion transactions processed annually by Visa and CyberSource, supplemented by more than 260 international validation tests, it will enable Korean Air to automatically screen more inbound orders with greater speed and accuracy.
Poon Khye Wei, General Manager of CyberSource Greater China and Korea, said: “The online travel industry is inherently global, and customers have high expectations for payment security and overall service experiences with airlines and travel providers. CyberSource believes payment management can be a key differentiator for airlines, and we are honored to collaborate with a renowned carrier like Korean Air to support its global expansion goals.”
Ian Jamieson, General Manager of Visa Korea and Mongolia,Iain Jamiesonadded that this collaboration aligns with the South Korean government’s initiatives to enhance the e-commerce sector through various regulations covering areas such as consumer protection and electronic payments.
About CyberSource
CyberSource is a wholly owned subsidiary of Visa Inc. (Visa Inc.) specializing in electronic payment management. Over 400,000 businesses worldwide use CyberSource and Authorize.Net solutions to process online payments, improve fraud management, and streamline payment security measures. Headquartered in Foster City, California, USA, CyberSource has offices around the world, including regional headquarters in Singapore, Tokyo, Miami/São Paulo, and Reading. CyberSource operates in Europe under an agreement with Visa Europe. For more information, visit www.cybersource.com/asiapacific.
AboutKoreanAir
Founded in 1969, Korean Air is ranked among the top 20 airlines globally and carried over 23 million passengers in 2014. With a fleet of 155 aircraft, including 10 A380s, it operates more than 430 flights daily to 126 cities in 45 countries across six continents. Korean Air ensures safety, convenience, and comfort for its customers through modern aircraft and a professional team of over 20,000 employees. The airline’s Korean and Western cuisine, as well as its advanced in-flight entertainment system, are highly praised, delivering unforgettable flying experiences. As a founding member of the SkyTeam airline alliance, Korean Air works with 20 other members to transport 569 million passengers annually via a global network of over 16,000 daily flights to 1,052 destinations in 177 countries. In 2011, Korean Air introduced the double-decker A380 aircraft, creating the most spacious interior of any airline, with only 407 seats across three classes and the upper deck exclusively dedicated to the “Prestige” business class. This A380 design also features the world’s first duty-free showcase above the cabin and three bars and lounges. For details on Korean Air’s plans, routes, schedules, and partners, visit www.koreanair.com.
Media Contact:
Felicia Ang
Ying Communications
+65-9113-9636
felicia.ang@yingcomms.com
[1] World Airline Awards,World’s Best Airlines Ranking