BeijingJune 8, 2015 /PRNewswire/ -- Recently, due to the outbreak of Middle East Respiratory Syndrome (MERS) , some tourists planning to visit South Korea have expressed considerable concern, with some even beginning to request trip cancellations. At 14:28 on June 5, the Ministry of Foreign Affairs of the People's Republic of China issued a warning about the epidemic: the South Korean government has raised the alert level from "caution" to "warning." As of June 5, 2015, multiple travel companies including Lailaihui, Faxian Travel, and Caissa have officially issued statements, promising unconditional full refunds. This move has been strongly supported by netizens and users, who have praised that even small companies can show great compassion.
At 16:00 on the afternoon of June 5, 2015, Lailaihui (lailaihui.com), a platform specializing in quality outbound travel sales and China’s largest self-operated outbound free independent travel platform, was the first to issue a statement via Weibo, quickly rolling out a series of solutions that immediately alleviated the concerns of users affected by the MERS incident in South Korea. As the travel company with the largest market share in China’s outbound free independent travel products to South Korea, Lailaihui promises that all free independent travelers who had not yet departed for South Korea in June can receive a full refund, expected to involve over ten thousand people. Lailaihui fully respects the personal wishes of users and, based on different needs, proposes four solutions. At the same time, Lailaihui supports all travel enthusiasts—even those who are not Lailaihui users but have also been affected by the MERS outbreak—by offering certain discounts as a gesture of care and encouragement.
Solution 1:
All travelers who purchased Seoul or Jeju Island free independent travel products from Lailaihui and have not yet departed may apply for a full refund to their personal bank accounts if they decide to cancel their trip.
Solution 2:
All Lailaihui users who were unable to travel to South Korea due to this epidemic, if they choose to travel to South Korea with Lailaihui before September 30, 2015, will receive a caring compensation of 500 RMB per person.
Solution 3:
All travelers who have already scheduled their holidays but cannot go to South Korea and still wish to continue with independent travel may directly change their South Korea itinerary to Thailand,Vietnam (Da Nang),Bali,Saipan,Mauritius,Maldives,Seychelles,Cambodia and other visa-free or visa-on-arrival countries on the Lailaihui official website (lailaihui.com). Lailaihui will actively and unconditionally cooperate in processing the group transfer procedures.
Solution 4:
All non-Lailaihui users affected by MERS who purchase Lailaihui free independent travel products before July 10, 2015, and provide any proof of being affected by MERS, will receive a refund of 200 RMB per order from Lailaihui.
Although many travel companies have suffered significant losses in protecting user rights due to the MERS incident, in the long run, only companies that dare to take responsibility can truly win the trust and support of users.
During the epidemic, please note:
Maintain good personal hygiene and environmental cleanliness. Keep a balanced diet and get adequate rest during your travels, and avoid excessive fatigue. Try to avoid visiting wildlife habitats, and wear a mask when going out whenever possible.