Connect with your customers—A sales revolution in the travel industry

    On August 26, the tourism industry event “2015 National Travel Agency Channel Operators Annual Conference” will be held at the Beijing Lido Crowne Plaza Hotel. The theme of this conference is“Omnichannel Marketing and Customer Management for Travel Agencies.”

 

    Shenzhen Easemob Technology Co., Ltd. (SCRM.COM), founded in 2008, is a social customer relationship management software company that has received strategic investment from Tencent and Yonyou.

    As a promoter and practitioner of social CRM (SCRM) software, Easemob, with its deep understanding of connection theory and social marketing, provides SCRM products and services to over 100,000 Chinese enterprises and organizations, making it a leader in China’s SCRM software market.

    In strategic partnership with Tencent, Easemob deeply integrates mainstream social tools such as QQ, WeChat, telephone, and email, and has launched a cloud-platform-level product based on the SCRM concept: EC.

    Through products under the platform such as EC Customer Connector (sales automation and customer management system), EC-H5 Micro Marketing (H5 micro marketing expert), and EC-Qixin (enterprise communication and collaboration system based on WeChat), EC helps businesses build a multi-dimensional, customer-centric networked relationship. By continuously connecting with customers via QQ, WeChat, telephone, email, and other major social channels, it transforms passive selling into interactive, trust-based marketing and communication, creating an actionable social CRM operation platform for enterprises.