BEIJING, Sept. 17, 2015 /PRNewswire/ -- Before joining HNA Hospitality Group, Mr. PrakashMr.had worked for international hotel management groups such as Accor and Starwood. What ultimately drew him to HNA was, in the final analysis, the group’s attitude and commitment to hospitality.
How to run a great hotel is a question that HNA Hospitality Group has been researching in recent years. As a domestic brand rooted in Chinese culture, HNA has not remained complacent. Hotel management in China is still in its early stages of development, and many Chinese hotel management companies actively learn from mature international hotel groups—and HNA is no exception. With 22 years of experience in the industry and a wealth of hotel management expertise, Mr. PrakashMr.is integrating his rich experience with the national brand, continuously contributing to the growth of HNA’s hotel portfolio.
Mr. Prakash
PrakashMr.has always maintained a passion for the industry he loves, and through continuous experience, he upholds a steadfast commitment to quality. Nothing escapes Mr. Prakash’skeen eye—not even a single strand of hair on a carpet. Many people, amidst the repetition of daily work, gradually lose their pursuit of quality and become indifferent or even numb. But Mr. Prakashalways approaches his work with a sharp and discerning perspective, holding himself, his outputs, and his staff to high standards. He firmly believes that only by demanding the best of himself can he provide the finest products for guests, and that guest satisfaction is the highest form of recognition a hotel professional can receive.
Dongguan Tangla Yaxiu Hotel is the most luxurious five-star hotel in Dongguan, nestled within the lush Huaying Country Park. Managed by HNA International Hotels Management Company, it was officially renamed in 2015. Faced with challenges common to many hotels—market downturns, increasing competition, aging facilities and equipment—Mr. Prakashhas never shown any complaints or negative emotions. He actively visits clients with the sales team, greets every hotel guest, fine-tunes minor details in service, and listens to his staff’s feedback—day in and day out, without fail. These small but consistent actions have genuinely influenced every member of the hotel staff.PrakashMr.Once introduced himself at a morning meeting: “I have two wives—one in my hometown of Malaysia, and the other is this hotel.” This simple metaphor reflects his deep love for the industry. This passion has endured for 22 years.
"The hotel’s photographer" is the nickname his staff gave him. Every day, you can spot Mr. PrakashMr.around various areas of the hotel, occasionally pulling out his phone to take pictures. Is he updating social media? No—he’s capturing areas that need improvement and sending them to the relevant departments for timely follow-up. The title of "photographer" serves as a constant reminder to all hotel employees, from daily tasks to supervisory checks and management oversight. No matter what challenges arise at work, it’s up to everyone to work together to elevate the hotel and enhance the guest experience.
When two people are of one mind, their strength can cut through metal(The Book of Changes / I Ching).Truly understanding guest needs, empathizing with staff, and working together toward a shared goal—this is the impact Mr. PrakashMr.has demonstrated in his two months at Dongguan Tangla Yaxiu Hotel. Through his passion for work and care for both staff and guests, he inspires everyone he encounters. This spirit will continue to resonate and grow within Dongguan Tangla Yaxiu Hotel.
Dongguan Tangla Hotel
Image - http://photos.prnasia.com/prnh/20150916/0861508711-a
Image - http://photos.prnasia.com/prnh/20150916/0861508711-b