Official website of Beijing Sunrise Kempinski Hotel – A hotel dedicated to delivering authentic butler service

Beijing, March 28, 2016 /PRNewswire/ -- Beijing Sunrise Kempinski Hotel & Yanqi Island held a nine-day training program on authentic butler service from March 21 to 29. Ten outstanding employees from the hotel received tailor-made professional training from three instructors from The hotel school of Heidelberg, South Africa. When “perfection” is no longer enough to meet all your needs, our butler service will surely provide you with an extra level of high-standard service and luxury enjoyment. We believe the upcoming exclusive butler service will elevate your unique experience. It is worth mentioning that Beijing Sunrise Kempinski Hotel & Yanqi Island is the first hotel in China to conduct professional personal butler service training.

Beijing Sunrise Kempinski Hotel & Yanqi Island Delivers Authentic Butler Service

During this period, three renowned experts ensured that the hotel’s dedicated team grasped the true “essence of service” through hands-on instruction. The essence of being a professional butler lies in intangible personalized care and meticulous discretion. What may seem simple on the surface requires immense dedication. Butler service will become a hallmark of the hotel’s refined, personalized, and private offerings.

Beijing Sunrise Kempinski Hotel & Yanqi Island Delivers Authentic Butler Service

Beijing Sunrise Kempinski Hotel & Yanqi Island Delivers Authentic Butler Service

“As Europe’s oldest luxury hotel group, we are committed to creating unforgettable travel experiences for our guests with impeccable European style. We advocate a life of taste,” said Brice Pean, General Manager of Beijing Sunrise Kempinski Hotel & Yanqi Island.

“We are very excited to bring authentic butler service to China. This is our first time providing personal butler service training to a hotel in China,” said Mr. Marc van Bergen, Founder and Managing Director of The hotel school of Heidelberg.

Mr. Marc van Bergen, Founder and Managing Director of The hotel school of Heidelberg, has over 25 years of experience in hotel butler services. He has also served as the director of the academy and a senior hotel butler instructor. As a certified hotel butler trainer, his training clientele spans the globe.

Mr. Stewart Kaplan, Co-founder of The hotel school of Heidelberg,is a certified mindfulness trainer from the Amsterdam Mindfulness Training Center and has over 17 years of experience in hotel guest relations. His career in the hospitality industry spans health, mindfulness, mind-body therapies, and emotional management.

Ms. Rika Doyle, one of The hotel school of Heidelberg’s senior trainers, has over 25 years of experience and exceptional expertise in behavioral science and soft skills. Notably, Ms. Rika Doyle became Africa’s first behavioral science consultant in 2010.

To deliver the perfect stay experience for guests, no request is too small or too demanding. Meticulous attention to detail, tailor-made thoughtful service, and genuinely warm hospitality are the very soul of the butlers at Beijing Sunrise Kempinski & Yanqi Island.