Recently, Europ Assistance, the pioneer of the global assistance concept, held a celebration for its 30th anniversary in China, joining over 100 domestic and international partners, corporate clients, and employees to commemorate and continue the new journey of its “worry-free” comprehensive caring services.
Europ Assistance is a diversified international group under the top 500 global company Generali, offering integrated travel insurance, travel assistance, health management, and comprehensive travel services. It entered China in 1989 and, relying on its professional assistance and medical service network covering over 200 countries and regions worldwide, its 24/7 call center, and 39 global comprehensive assistance service platforms, provides over 300 million people around the world with assistance and health management consulting services for business, leisure, and expatriate travel. It has also undertaken numerous emergency medical evacuations, transfers, and rescue missions both domestically and internationally under extreme conditions.
Pascal BAUMGARTEN, CEO of Europ Assistance for Northern Europe, Central and Eastern Europe, and Asia-Africa, stated at the 30th-anniversary celebration in China: “China is one of Europ Assistance’s most important emerging markets globally. We are committed to long-term development in China. Over the past 30 years, we have witnessed the continuous opportunities and vitality of the market. In the future, we will continue to deepen our presence in the Chinese market, leveraging our professional and leading technology, globally connected service network, as well as global risk prevention and handling experience, combined with local practices, to provide more high-quality services to Chinese enterprises and users. We aim to demonstrate our corporate spirit of putting care first through professionalism.”
Mr. Zhang Dilong, CEO of Europ Assistance China, said: “Over the past 30 years, Europ Assistance has had the privilege of growing together with its Chinese business partners and clients, providing various travel and health management assistance services to over 300,000 Chinese citizens. In the future, Europ Assistance will continue to increase its investment in China, further collaborate closely with local partners, and bring its globally leading ‘worry-free’ one-stop risk prevention and assistance services to more Chinese users through technological upgrades and innovations in products and services. We hope to leverage our diverse global service network and experience, as well as the local market insights and practices accumulated over the past 30 years, to provide a global assistance service network that understands the needs of our fellow citizens, ensuring that everyone feels genuinely more secure no matter where they travel in the world.”
Zhang Dilong said that travel assistance is very important. Europ Assistance has networks in various countries and a deep understanding of the local areas, knowing how to handle such situations when they arise. In addition, tourists need a deeper understanding of local culture—for example, where the best Michelin cakes are or what stories certain restaurants have. This is also an area where Europ Assistance excels and is currently developing products such as home services and concierge services.
Moving forward, the company will accelerate collaboration with insurance companies and large enterprises, on the foundation of cultivating talent, and work with more partners to advance the travel assistance market, share the benefits brought by the market, and contribute to enhancing people's well-being.
Europ Assistance was awarded “France’s Most Caring Brand of 2016,” received the “Accenture | Most Disruptive Product and Service Award,” and Italy’s “Owl Travel – Customers’ Favorite Award” in 2017. Europ Assistance China was honored with the “China Good Company” award by Jiemian & Caixin in 2018. Currently, Europ Assistance China has branches in Shanghai, Beijing, Guangzhou, and Chengdu, with its headquarters located in Shanghai.