20 Mystery Shoppers Spend Half a Year Scoring Services: EVA Airways & Yunpin Win Five-Star Awards

▲ Yunpin Hot Spring Hotel won the championship in the premium leisure hotel service category this year. (Photo / Provided by Yunglo Tourism Group)

Reported by Chen Ruizhong / Taipei

The Far Eastern Outstanding Service Awards, organized by CommonWealth Magazine, celebrates its 13th year this year, with the awards ceremony held today (November 2). Among 236 companies across 17 industries, service champions were evaluated through mystery shopper assessments. Well-known travel-related brands familiar to travelers, including ANA, Yunpin Hot Spring Hotel, and Grand Formosa Regent, also claimed the top spots in their respective categories this year.

▲ Grand Formosa Regent Group won the championship in the business hotel category. (Photo / Taken by Reporter Chen Ruizhong, same below)

Among the 236 companies evaluated this year, 49% scored above 60 points, the highest percentage in history, with 31 scoring over 70 points. Yunpin Hot Spring Hotel achieved the highest score of the year with an impressive 92.25. Nearly half of the award-winning companies have received accolades multiple times, but there were also many first-time winners. Uniqlo, a budget fashion brand that won on its first try, was represented by its Chairman and President Toshio Suemune, who stated that from his experience, service not only represents the spirit of a company but can also shape foreign travelers’ perceptions of Taiwan.

▲ ANA won the international airline service championship this year.

Among the various tourism industries, Yunpin Hot Spring Hotel, which officially went public today, defeated competitors such as Longshan and The Lalu to claim the championship in the premium leisure hotel service category with a high score. Yunpin Hot Spring Hotel noted that while it may not be able to be the best, it strives to always do better. ANA, which won the international airline category, said that service is not about being unconventional but about excelling at the basics—ensuring safety and trust to accompany passengers to their destinations. President Shoichi Shimada expressed gratitude for the support received during ANA’s 21 years of operations in Taiwan.

▲ This year, 17 industry leaders were selected among 236 businesses.

2015 Far Eastern Outstanding Service Awards
International Airlines: ANA All Nippon Airways
Premium Leisure Hotels: Yunpin Hot Spring Hotel
Chain Restaurants: Chaumont
Business Hotels: Grand Formosa Regent Group
1999 Citizen Hotline: Taichung City Government
Telecom Operators: Chunghwa Telecom
Life Insurance: Nan Shan Life Insurance
Direct Selling Companies: Amway Taiwan
Banking & Finance: E.SUN Bank
Real Estate Agencies: Sinyi Realty
Convenience Stores: FamilyMart
Department Stores / Malls: Hanshin Department Store Group
Highway Service Areas: Nan Ren Lake Enterprise
Hypermarkets & Supermarkets: Costco
Medical Institutions: Changhua Christian Hospital
Online Shopping: Sen Sen Shopping Network
International Budget Fashion: UNIQLO Taiwan