“They only said it cost money after I opened the box and washed it!” 200g of grapes sold for 60 yuan on a high-speed train—12306 responds!

1020,20060,.

,1015,2G3584,1900.Onboard, after distributing free boxed meals, snacks, and drinks, the crew asked if passengers wanted fruit.Ms. Zhao thought it was free, so she picked a small box of grapes. The staff opened and washed them, then told her, "60 yuan, just scan the code."At this point, Ms. Zhao realized that the grapes were not free, but since she had already opened the box, she didn’t say much and scanned to pay 60 yuan.

,,“”“”,“:60/”.

“,,."Ms. Zhao said that this box of grapes should be Shine Muscat, about 200 grams. 'Charging for fruit is not unacceptable, but the price is just too high.'"?”

,,,,“.”

,,,,.,,,.

12306:,,,,.

1020,,.After a reporter called the hotline, a person claiming to be the person in charge of the Nanning high-speed rail fruit vendor contacted the reporter and said, "The company takes this matter very seriously and is already following up on the issue."”

1021,:

“,,.Our department attaches great importance to this and has immediately organized an investigation.

,,;,,.Our department has instructed the sales department to contact the involved passenger to apologize and to handle the sales department and the directly responsible person, Zhang, according to regulations.We sincerely thank all passengers for their attention to and supervision of railway services.”