Text by / MOOK Scenic Spots compiled and reported
The sudden grounding and announcement of dissolution by TransAsia Airways not only caused an uproar externally, but also left employees of the airline in shock, while many passengers holding TransAsia tickets were left bewildered. Those who had already planned to travel abroad were the most directly affected. When China Airlines went on strike in June 2016, TransAsia stepped in to assist its passengers, and there were also reports within China Airlines that some executives were proposing and negotiating to take in TransAsia passengers as a way of repaying the favor.
China Airlines is reported to possibly take over handling TransAsia passengers. (Photography by / MOOK Scenic Spots Chang Ying-ying)
There are still many follow-up issues and controversies surrounding the dissolution of TransAsia Airways, and labor-capital negotiations have shown disagreements; there is also no clear solution yet on how passengers holding TransAsia tickets can get refunds or even compensation. At this time, the news that China Airlines may take over TransAsia passengers is seen as one possible solution.
On the 22nd, TransAsia Airways had processed about 12,000 refund requests, received over 3,000 calls, and added staff to handle the workload. The current regulations for refund applications are: applications will be accepted before December 31, 2016, and full refunds will be issued within 45 working days after acceptance, with no service fees charged.
Premier Lin and the Minister of Transportation also commented on the sudden grounding and dissolution of TransAsia Airways, stating that the Civil Aeronautics Administration has a responsibility to review the situation and assist TransAsia in continuing operations. Relevant responsibilities also need to be investigated, and they believe the Civil Aeronautics Administration failed to grasp the situation and needs to reflect and improve.