After being redirected to the Tujia.com website, you can submit an order by filling in your check-in information and contact details. Payment for the booking can be completed via online banking or Alipay. At the same time, the editor noticed something different from booking traditional hotels: among the optional services, there is also a “kitchen cooking” service, as well as airport/train station pick-up services. The editor also observed that after check-out, users can log in to either Tujia.com or Ctrip.com to leave reviews about the accommodation. Honest and objective reviews are greatly helpful for future guests in making the right decisions.
Throughout the entire experience process of searching for and booking a stay in the “Tujia Apartments” channel, page loading speeds were fast, and the transition from Ctrip to Tujia.com was very smooth. It is understood that Tujia.com has an average rating of over 4.4 points on Ctrip, with a booking recommendation rate exceeding 96%. “We only offer mid-to-high-end products, paired with high-quality services,” said Luo Jun. Tujia.com’s mid-to-high-end positioning ensures the quality of its listings, and to protect consumers’ legitimate rights and interests, Tujia.com was the first to implement the “Peace of Mind Rental” program. With the launch of the “Tujia Apartments” channel on Ctrip.com and the backing of Ctrip, all concerns of consumers have been completely eliminated—they can book with confidence and stay with peace of mind.