Shanghai, Jan. 13, 2015 /PRNewswire/ -- From December 15 to 16, 2014, Avis Car Rental (Anji Automobile Rental Co., Ltd.) underwent an external quality, environment, and occupational health and safety (referred to as: QEHS) management system audit by the Shanghai Quality System Audit Center and passed successfully.
Avis Car Rental Successfully Passes QEHS Management System External Audit
Prior to this, Avis Car Rental (www.avis.cn) conducted internal audits of its headquarters, as well as the Shanghai, South China, Southwest, North China, and East China regions from October 14 to 29, identifying 14 non-conformities. It took “swift corrective actions,” carried out follow-up verifications, and held a management review meeting on December 9. Based on the summary and evaluation, 34 continuous improvement plans were proposed.
The QEHS audit team, through communication with the company’s senior leadership and department heads, reviewing departmental documentation and records, as well as auditing the Beijing and Chengdu branches and inspecting on-site retail locations, concluded that Avis Car Rental’s organizational structure and the qualifications and experience of its personnel are appropriate, and that its documented management system aligns with the characteristics of car rental services.
In 2014, with the aim of meeting customer needs and continuously improving service quality, Avis Car Rental strove to achieve the management objectives set by various systems: customer satisfaction target ≥83 points, actual 85.1 points; vehicle integrity rate target ≥93%, actual 98.26%; major safety responsibility accident target 0, actual 0; solid waste classified disposal rate target 100%, actual 100%; vehicle fuel consumption met 100-kilometer standard, actual compliance achieved; vehicle exhaust emissions met national standards, actual attainment of National IV and V standards; company fire accidents 0, actual 0; fatal and serious injury accidents 0, minor injuries decreased by 5.3% compared to the previous year. Meanwhile, the company was awarded the title of Four-Star Enterprise in On-site Management Rating; retained the title of Second-Level Safety Standard Enterprise; and received honors as an Advanced Unit in the Implementation of Customer Satisfaction Projects in Shanghai and nationwide.
Adhering to the management policy of “people-oriented, scientific management, continuous improvement, and pursuit of excellence,” Avis Car Rental proactively adapted to the evolving new normal, led by operational service strategy, steadily advancing the establishment and maintenance of the management system. Internally, a mechanism of self-discovery and self-improvement gradually took shape.
Cao Zhijun, General Manager of the company, stated: “QEHS is an excellent management tool. I hope all departments and branches will take passing the system audit as a new starting point, maintain factual and realistic approaches in daily work, further consciously and proactively implement the system, and truly ground the system in practice. In the management process, prioritize customers, emphasize preventive measures, process monitoring, and post-event rectification, and continuously enhance internal management levels.”