Dear customer, hello:
The regulations for project cancellation and rescheduling, as well as the procedures for hotel room cancellation and date change, are as follows:
1. How to cancel or reschedule
★ If a guest cancels or reschedules a reservation on the day of check-in, 100% of the prepaid amount will be deducted.
★ If a guest cancels or reschedules within 1 day before the check-in date, 80% of the prepaid room rate will be deducted.
★ If a guest cancels or reschedules 2–3 days before the check-in date, 70% of the prepaid room rate will be deducted.
★ If a guest cancels or reschedules 4–6 days before the check-in date, 60% of the prepaid room rate will be deducted.
★ If a guest cancels or reschedules 7–9 days before the check-in date, 50% of the prepaid room rate will be deducted.
★ If a guest cancels or reschedules 10–13 days before the check-in date, 30% of the prepaid room rate will be deducted.
★ If a guest cancels or reschedules 14 days or more before the check-in date (including the 14th day), 0% of the prepaid room rate will be deducted.
2. In the event of personal reasons or force majeure (such as a land typhoon warning being issued), please call the Yida Royal reservation team to confirm and provide proof. The hotel will review and may approve the cancellation or rescheduling of the reservation.
3. For reservations that have been successfully booked, if you need to change the date, you may do so once free of charge up to ten (10) days before check-in.
I. To cancel an online reservation, firstclick on the Member Area (http://bit.ly/2hYT1Gk)
I. Member Area → "Member Login"or“ Non-member reservation
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