No need to panic if your flight is delayed—nine countermeasures to protect your rights

Text / Compiled and reported by MOOK Scenic Spots Editorial Department

When traveling abroad by plane, it’s inevitable to encounter situations such as flight delays or cancellations. For example, a heavy snow alert may lead to all flights being grounded for safety reasons, forcing many passengers to stay overnight at the airport. When faced with such sudden situations, passengers might as well first understand their rights to avoid disruptions to their travel plans.

1. Follow the airline’s arrangements
When a flight is confirmed to be delayed or canceled, the airport will broadcast the delay status. In cases of prolonged delays that affect travel plans, airlines usually have relevant follow-up arrangements.
 
2. Do not leave the airport
When facing a flight delay or cancellation, it is advised to wait at the airport for updates. Any subsequent arrangements will be announced via broadcasts.
 
3. Request a flight delay certificate
Upon confirmation that the flight delay is due to uncontrollable factors such as weather, make sure to obtain a delay certificate from the airline. This serves as proof for applying for related compensation later and can also facilitate the handling of procedures.

4. Closely monitor announcements from the airline and airport

When a flight is delayed or canceled, be sure to pay close attention to announcements from the airline and airport. You can also inquire with the airline’s counter staff for the latest notifications and next steps.
 
5. Understand the compensation standards for delays
Each airline has different compensation standards and methods for flight delays or cancellations. Being informed about these rights in advance can make subsequent handling more efficient. For instance, in Europe, compensation is determined based on the length of the delay and flight distance. However, no compensation is provided for natural disasters and similar factors.
 
6. Proceed to the connecting airport to handle relevant procedures
If you are a connecting passenger, check first whether you need to go through any transfer change procedures. Even if you’re not flying the same airline, carriers typically offer related arrangements and services for passengers experiencing connecting flight delays.

7. Handle flight changes and refunds

If the flight is delayed for an extended period, you can ask the counter staff to change your flight. The airline will arrange the nearest available flight. When a flight is delayed, it’s quicker for passengers to alter their itinerary or request a refund.
 
8. Purchase travel inconvenience insurance
Purchasing travel inconvenience insurance in advance—or having it included with your credit card—can provide certain coverage for unexpected flight situations. Travel inconvenience insurance covers many details, including losses caused by flight delays, cancellations, lost luggage, etc. However, non-man-made factors such as natural disasters may not always be covered. It’s advisable to confirm with your insurance provider before purchasing.
 
9. You can file a complaint with the airline
If you really experience a flight delay or cancellation, it is advised not to cause a scene at the airport. If airline staff feel threatened, they may call the police, which could result in you being barred from boarding or even detained for compromising flight safety. Passengers can use official complaint channels to voice concerns. Airlines generally value customer feedback and have dedicated departments to handle complaints.
 

This airport actually has hot springs and saunas—great for transit passengers to kill time~

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