In-flight broadcast of China's entry guidelines prompts EVA Air to be mocked: "Which country are we landing in anyway?"

▲A PTT user reported that EVA Air played the "People's Republic of China Entry Quarantine Guidelines" upon landing at a Taiwanese airport, sparking discussion on the forum. (Photo / Provided by netizen atoughlady, please do not reproduce without permission)

Reported by Chen Tzu-yin / Compiled from multiple sources

On the evening of the 21st, a PTT user posted a report titled"EVA Air, which country are you actually trying to land in?"The post described how, on the afternoon of the 16th, while taking an EVA Air flight from Singapore back to Taiwan, just before landing,the in-flight screen unexpectedly played a video titled "People's Republic of China Entry Inspection Guidelines,"leaving the netizen shocked. Not only did they take a photo and upload it online,but they also angrily wrote: "I'm returning to my own country—why do I need to know the People's Republic of China's entry inspection guidelines?"This sparked discussions among hundreds of netizens, many calling the incident outrageous, with several stating they had encountered the same situation on EVA Air flights.

Netizen atoughlady posted on the PTT forum, stating that on October 16th, while on EVA Air flight BR0226 from Singapore to Taipei, the video titled "People's Republic of China Entry Inspection Guidelines" was unexpectedly played (the user took a photo as evidence), noting that it played for about a minute and included both an English version and a simplified Chinese version.The user questioned: "If it was a mistake, why wasn’t it corrected or explained over the PA? Who’s going to explain to nearly half the foreign passengers on board (if they were misled) that we’re not from the People's Republic of China?"The user further stated that when they called customer service the next day to report the issue and hoped the airline would take it seriously, they never received a response.

In response, EVA Air’s Public Relations Office issued a statement explaining that the video on People's Republic of China entry inspection and quarantine guidelines was played on boardand, upon investigation, it was due to a flight attendant accidentally pressing the Taiyuan (Taipei) button, which led to the error.They added that after discovering the mistake, the flight attendant immediately corrected it. EVA Air also statedthat they would modify the system to prevent similar mistakes in the future, and required flight attendants to immediately announce and apologize to passengers if such incidents occur again.Regarding the netizen’s claim that customer service did not respond, the PR Office said that since the user posted anonymously, they could not verify which passenger made the complaint, but understood that similar complaints received by the company’s customer service department had all been addressed.

Original PTT post link>>[Rumor] EVA Air, which country are you actually trying to land in?